This section tells you about the terms and conditions on which we supply any of the products listed on our website www.xyzlondon.com.
Please read these terms and conditions carefully before using our site or ordering any products.

1. Our Contract

After placing an order, you will receive an email from us acknowledging that we have safely received it. All orders are subject to acceptance by us and a contract between us for the purchase of the goods will be formed once your payment has been approved and we have debited your credit or debit card. Only those products listed in the email as being dispatched will be included in the Contract.

2. Ordering Errors

You will be able to make changes to your order up to the point at which you click on the “place order” button on the Payment & Confirm section of the checkout process.

3. Payment & Availability

All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are unavailable you will be notified via email. If you pay by credit or debit card we will not charge you for products which are not available. If you pay using PayPal, payment made for products which are not available will be credited back to your PayPal account.

If you cancel and you have already paid for the goods, you will receive a full refund. However on all personalised items, once dispatched refunds will not be available unless goods are faulty. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

4. Delivery

Delivery Destination Delivery Times Cost
UK Standard 3 to 5 working days £3.99
Channel Islands 3 to 5 working days £3.99
Isle of Man 3 to 5 working days £3.99
Europe 5 to 10 working days £8.99
Eastern Europe 5 to 10 working days £8.99

 

Please note that although we can deliver to the areas below, delivery to these locations may take a little longer;

Scottish Highlands & Islands, Northern Island, Isle of Man, Isles of Scilly, the Channel Islands.

Factors that can also affect delivery are order numbers, larger orders may take longer to be dispatched. In these cases the XYZ team will keep you notified.

Information about us: This site is operated by XYZ London Limited. We are registered in England and Wales under company number 08396403. Our VAT number is GB 160 0445 51.