How do I order customised items?

You will need to select the item of choice from our catalogue then click on the ‘Enquire & Customise’ Button. You will be taken to a pre-order form wher you will need to let us know information such as size, colour, size of your design/s and the position. One of the team will then be in contact.

Can I order blank items through XYZLondon?

No. Unfortunately you are not able to purchase blank goods through our website.

How do I order the same customisation in two different positions?

You will need to fill out an enquiry form with details of where you would like the designs and the sizes. One of the team will then be in contact.

If I need to place several orders, will I be charged delivery for each order?

No. If you need to place multiple orders, our system will automatically remove/reduce the delivery charge on any orders placed before your first order is picked and packed. So, you can place multiple orders without incurring multiple delivery charges.

Can I customise two of the same product, in the same size and colour, with different designs?

Our order process is designed to make it as fast and easy as possible to position your design on multiple items at the same time. As such, products are grouped together by product type, size and colour. If you need different designs on exactly the same products, you should place separate orders. You will not be charged extra delivery charges as detailed in question 3.

Can I repeat a previous order?

Yes, you can repeat a previous order in a matter of seconds. Simply log into your account and click the “Repeat Order” link next to your order. All you need to do is pay for your order to complete it.

Are the setup charges ‘one-time’ fees?

No. At XYZ London we do not charge any setup charges

Will you send me a proof of my order before production?

Yes. We will send you proof via email for your approval before any printing is done.

Are discounts available for larger orders?

We can offer significant savings on bulk orders! When you contact us for a quote on your design be sure to let us know the quantities you’re expecting to order and we’ll be sure to take this into account.

Can you print on garments I supply?

It depends on the garments! We’re happy to customise a customer’s own clothing wherever possible, though we need to see the garments in order to determine their suitability for the processes we use. Use the enquiry form to contact us.

Do you have a shop I can visit?

We currently do not have a shop or showroom however we do have pop up stands sometimes. Please keep an eye on our News page where we will let you know when one is taking place.

Do you just print clothing?

No! We offer a range of promotional items from mugs to keyrings to bag. Our website just shows a selection of the possibilities – if you can’t find something you’re after then just get in touch with your idea and we’ll see what we can do. For customised trainers and shoes these will need to be bought by customer and we will charge for the design.

How can I pay?

Online orders can be paid by credit/debit card via PayPal, offering safe and secure payment from a wide range of cards and bank accounts. Alternatively, you can pay by bank transfer.

How long will my order take?

Typical turnaround time is around 3-5 working days from payment to delivery. If you require a quicker turnaround, please contact us to discuss the possibilities.

How will my item be sent?

If you have paid to have your order delivered, you may receive it through a courier service or XYZ London staff may also personally deliver some local orders.

I still haven’t found what I’m looking for – how can I contact you?

You can fill out an online enquiry form with your questions and our team will be sure to get back to you. Alternatively, you can: Call us on 0773 878 6374 Email us at sales@xyzlondon.co.uk

What brands of clothing do you offer?

We deal with a number of clothing, workwear and sportswear brands, including Fruit of the Loom, Hanes, American Apparel, Russell, Dickies, Gildan, AWDIS and many more. You can browse our online catalogue to see a selection of the garments available for decoration. Remember, if you can’t find something you’re after then just get in touch.